YEREVAN. – The Armenian subscribers can assess Beeline service by sending only one text message, ArmenTel Director General (Beeline brand) Andrey Pyatakhin told reporters.

“Thanks to the development of feedback mechanisms, now even the top management of companies is working directly with clients as ordinary employees. This enables to better understand the situation, to understand whether subscribers are satisfied with our services,” Pyatakhin said.

More users of call centers and visitors of the service centers are responding to a request to assess the quality of services by a text message, said Shushanik Katachyan, Beeline project manager dealing with the improvement of customer service.

“The opinion of our subscribers is very important for us, since trust and loyalty of a subscriber is the highest value,”