Yesterday I was on the Yerevan-Milan [Ryanair] plane as a passenger departing from Bergamo Airport to Yerevan. We were to depart at 6 Italy time. Check-in began just two hours before the flight, with only one window serving more than 100 passengers. Passenger.am representative Gurgen Ghazaryan stated this on Facebook livestream, commenting on the problems that arose regarding this flight.
"The passengers had only 80 minutes for check-in, which is simply impossible," he added. "And while we were on the plane, it turned out that about 40 passengers were unable to get on board."
Ghazaryan added that many of these stranded passengers have arrived in Armenia via other airlines, but some have not yet arrived.
"These problems must have fundamental solutions," he added. “Another problem is that people bought luggage during the Yerevan to Milan flight, but the program didn't show it. We have complaints that people bought [airline] tickets, but Zvartnots [international airport of Yerevan] said, ‘You have to pay an extra 55 euros.’”
The Passenger.am representative proposes to the Civil Aviation Committee of Armenia to set up a study commission that will be present at the airport during check-in, and they will figure out the problems and try to resolve them.