To form a new approach to responding to people’s calls in emergency situations and to provide effective services to the public, it is planned to establish a unified emergency response and management center in Armenia—and with the phone number 112—within the framework of large-scale reforms carried out in the Ministry of Internal Affairs.

And to learn the best respective international practices, a delegation, led by Deputy Minister of Internal Affairs Armen Mkrtchyan, was on a working visit to Finland, the Ministry of Internal Affairs of Armenia informed Armenian News-NEWS.am.

During the trip, the delegation visited the Finnish Emergency Response Center Agency’s facility in Kerava, where they studied the agency’s functions, operational principles, the call routing process, operators’ standard operational procedures, technical solutions, software systems, the public notification system, the center’s organizational and analytical work, the training process for the employees, etc.

Also, the delegation participated in the annual conference and exhibition organized by the European Emergency Number Association (EENA). During the conference technological and innovative solutions for emergency call handling were discussed, and automated information systems used for emergency response in different countries were studied.

Within the framework of the conference, the delegation from the Ministry of Internal Affairs of Armenia held meetings with representatives of several specialized organizations, including ESRI, SS8, FREQUENTIS, and Motorola, which work to develop different solutions in emergency response.

As a result, several innovative solutions will be implemented in the process of establishing the new unified emergency management center within the Ministry of Internal Affairs of Armenia.